FAQ
Frequently asked questions
What should I bring to class?
Just yourself and comfortable workout clothes. All equipment is provided, and we have a water refill station in studio. Grip socks are available to purchase with us if you don't have your own.
What happens if I don't attend my class?
If you're marked as a No-Show — meaning you didn't attend and didn't cancel in advance — the class is forfeited and a £20 No-Show Fee may be charged. You can avoid this by cancelling at least 12 hours before your class.
Do I need to book in advance?
Yes, all classes must be booked through our online booking system. We recommend booking in advance as classes fill up quickly.
Is Pilates good for beginners?
If you're completely new to Reformer Pilates, we recommend starting with at least one Reformer Essential class. This is the best way to get familiar with the reformer, the basic movements and the way our classes work. If the Reformer Essential class times don't work for you, that's absolutely fine — you can still attend another suitable class. In that case, please arrive around 10 minutes before your class and let your instructor know it's your first time, and they'll help you get set up and explain everything before class starts.
Do you have showers and lockers?
We have lockers available for your belongings. Showers are not currently available at our studio, but we're located in the heart of Shoreditch with plenty of nearby options.
How can I cancel my membership?
All memberships come with a 2 month commitment. After this initial period, you may cancel at any time with 30 days notice, submitted via email to ky@kypilates.co.uk. You also have the option to hold your membership for as long as you like.
Is there a minimum age requirement?
Yes, you must be aged 16 or over to attend classes at KY Pilates.
Policies
How can I book a class?
All bookings must be made online, on our website or in the KY app. A confirmation email or app notification serves as proof of booking. We don't take walk-ins.
What is your cancellation policy?
Cancel 12 hours or more before class at no cost. Cancellations less than 12 hours before class mean the class is forfeited, with no additional fee.
What happens if I don't show up?
A No-Show means the class is forfeited and a £20 No-Show Fee may be charged. You can avoid this by cancelling at least 12 hours before your class.
What happens if I am late?
Please arrive at least 5 minutes before class, or 10 minutes on your first visit. Late arrivals may not be permitted for safety reasons.
Do you offer refunds?
No refunds are offered for late cancellations, no-shows, or unused class packages.
Still have a question? Contact us.